|
|
What is VoIP?
VoIP is the technique
of carrying voice over a data connection using the Internet Protocol,
but does not necessarily mean over the public
internet.
What is an IP Phone?
Phone sets that have an Ethernet connection and communicate over the data network
instead of a traditional phone-line.
What are the benefits of VoIP?
| Benefit |
Hosted IP |
IP PBX |
PBX |
Centrex |
| Low upfront capital requirements |
X |
|
|
X |
| Standards-based equipment that can be refused or re-deployed |
X |
|
|
X |
| Low risk of technology obsolescence |
X |
|
|
X |
| Converge both voice and data on one access line |
X |
X |
|
|
| Utilized unused or stranded capacity on existing access line |
X |
X |
|
|
| One provider, one number for service and support |
X |
|
|
X |
| Simplifies moves, adds, and changes using easy-to-use user interface |
X |
X |
|
|
| Predictable, consistent monthly cost for service |
X |
|
|
X |
| Low network management requirements |
X |
|
|
X |
| Flexible to organizational dynamics including increasing/decreasing
workforce |
X |
X |
|
X |
| Professionally hosted servers in secure location |
X |
X |
|
|
| End users have capability to re-route calls to any other phone,
even if primary phone is down |
X |
X |
|
|
| Enables cohesive services for workforces that are distributed |
X |
X |
|
|
| Supports remote workers with same capabilities as if in the office |
X |
X |
|
|
| Easy rollout of new features and services |
X |
|
|
X |
| Includes features that users can utilize to increase productivity |
X |
X |
|
|
What features does VoIP come with?
| Abbreviated Dialing |
Caller ID block |
Last number redial |
Permanent per line block priority call list |
| Anonymous call rejection |
Call waiting |
Meet-Me conference |
Remote phone |
| Authorization codes |
Caller ID manager |
Message waiting |
Selective call block list |
| Billing codes |
Date/Time display |
Indicator |
Selective call forward list |
| Call forward all calls |
Direct inward dialing |
Multi channel park |
Singe channel park |
| Call forward on busy |
Directed call pickup |
Multiple station |
Speed dial |
| Call forward no answer |
Distinctive ringing |
Appearances/Bridge |
Time-of-day call routing |
| Call forward do not disturb |
Do not disturb |
D Line Appearances |
Transfer |
| Call duration display |
Find me no answer |
Music-on-hold |
Urgent call |
| Call intercept |
Forward to voice |
Mute |
Virtual ring |
| Call restrictions/toll |
Mail |
Non-DID numbers |
Voice mail |
| Call return |
Group pickup |
N-way conference |
900/976 Blocking |
| Call trace |
Hold |
One-touch transfer |
|
| Caller ID |
Intercom |
On-hook dialing |
|
To
elaborate on just a couple of the features…..
Remote Phone- allows a user to use their TDM phone will all the personality
of their IP Desk Phone
Priority Call List- this feature will allow you to give VIP a distinctive
ring tone
Time-of-Day Call Routing- ensures that after business hours you can
route your calls appropriately
Voicemail- in addition to many great assets, you can be alerted by
pager, phone or e-mail when you have urgent or any new messages
What exactly does the Web Portal do?
It allows you to have Call Management
-
Web Portal users are able to manage tier incomeing
or outgoing call through the Call Management menu within Web Portal
-
Call Log – Users can see any answered or unanswered,
incoming or outgoing calls showing
-
Caller-ID and the duration
of a call. Users
can use this to keep track of telephone numbers they dialed
or called them. Using this to click-to-call a number increases
employee productivity
since they do not have to sort through their rolodex to find
the telephone number
-
Call Control – Allows a user from their browser to make
calls, transfer, N-way conferences, park, speed dial, call pickup,
hold and
Do Not Disturb. Using this feature allows remote users to interact
with their telephone without having the phone nearby.
-
Web Portal options allows a user to configure Web Portal to suit
their needs.
-
Within this area, users can enable/disable Remote Phone and configure
it’s parameters, assign their number to another telephone,
change their telephone password, set their default home page
for Web Portal,
and configure the number of seconds before calls forward to No
Answer, etc.
Who in my business could use VoIP?
Receptionist
-
Need access to all employees, company directories, and have
multiple line appearances and use a display telephone.
-
Need to dial local service numbers, external cell phone numbers,
long distance and even international numbers
-
Access to voice mail and call logs ensure any missed
call is handled
Support Staff/Secretaries
-
Need display phones with multiple line
appearances of the managers and may need access to check voice
mail for lines other
than their own
-
Need to dial local, long distance and even international
numbers
-
Need access to productivity and efficiency tools
-
Need access to voice mail, call logs, multiple lines,
productivity and efficiency tools
-
Need to dial local, long distance and even
international numbers
-
Need notification when new voice mail
messages arrive
-
Need only single line telephones with or without display
-
Needs access to voice mail, productivity/efficiency tools
-
Depending on responsibilities need to dial local, and long distance
numbers
-
Need access to voice mail, call logs, productivity and efficiency
tools from remote sites and the office
-
Need to dial local, long distance and even international numbers
-
Need notification when new voice mail messages arrive
How can VoIP enhance work activity while saving you $$$ ?
Saves Time |
Reduces Internal Burden |
Increases Productivity |
Improves Customer Service |
Saves Money |
| Managenebt thru web portal |
Company Directory |
Management thru web portal |
Hunt Groups |
Billing Codes |
| Directories- personal & corp. |
Distribution Groups |
Call Management |
ACD/Queuning |
Meet-me conferencing |
| Billing codes |
ACD/Queuning |
Call Treatments |
Pickup groups |
|
| ACD/Queuning |
|
Distribution groups |
|
|
| 3 way conference |
|
PC integration with outlook |
|
|
| |
|
N-way conference |
|
|
| |
|
Meet-me conferencing |
|
|
|
